HydroSym customers are always a huge inspiration to us not only when it comes to rolling out new software features and updates, but also in how they use HydroSym as part of their innovative approach to serving their customers. Blue Hydraulics, a full service business specializing in hydraulics based in England, delivers what they call “Blue 360” solution. This includes everything from design and consulting, to custom equipment manufacturing, to installation and piping, to service and support, and parts supply. Basically a solution that covers anything their customer may need relating to hydraulics.
Innovative Customer Service Using QR Codes
Being able to deliver quickly to their customer does not end with delivering their custom equipment, it is just a beginning. Service and maintenance process that is transparent and reliable is cruicial to the over all customer experience and to minimizing any downtime. How does Blue Hydraulics ensure a smooth process? This starts with hydraulic design process. The team at Blue Hydraulics uses HydroSym software as part of their hydraulics design process. One of the features of HydroSym is a complete digital project file that includes all updated data sheets for all the components. This is also possible because PARO Library contains more then 40,000 hydraulic parts complete with updated data sheets.
Blue Hydraulics takes uses this feature to create an innovative tool and bring additional value to their customers. They have rolled out machine identification stickers with QR codes that the technician can simply scan and access all the relevant data sheets, saving a lot of time in the field and maximizing the value delivered to their customers. A true win-win!
Take a look at the video:
“All of our systems are bespoke, it is hard to keep track of all documentation and being able to quickly identify them. Now we can do this is seconds by simply scanning the QR code.” Antoine Gaignage
Great example of innovative way to use your hydraulic design process in combination with available digital tech to create a customer service solution.
About Blue Hydraulics: Blue Hydraulics, a full service business specializing in hydraulics based in England, delivers a comprehensive solution, “Blue 360” solution. This includes everything from design and consulting, to custom equipment manufacturing, to installation and piping, to service and support, and parts supply.
About HydroSym Software: HydroSym is a hydraulics design software for designing flawless hydraulic schematics. Try it out for yourself with a free 1 month trial. Request a trial here: https://paro-nl.com/hydrosym/